We offer a refund within a specified period for the following cases:
a) Technical Issues: If you encounter significant technical issues or compatibility problems with our software/Saas Platform that prevent its proper functioning and our support team is unable to resolve the problem within a reasonable time frame.
b) Dissatisfaction: If you are dissatisfied with our software’s features or performance and have communicated your concerns to our support team, providing constructive feedback.
c) Unauthorized Charges: If you notice unauthorized charges on your credit/debit card resulting from a purchase made on our website.
request a refund, please follow these steps:
a) Contact Customer Support: Submit a refund request to our customer support team, providing relevant details about your purchase, such as order number, date of purchase, and reason for the refund.
b) Evaluation: Our support team will evaluate your request based on the eligibility criteria mentioned in Section 2.1.
c) Refund Decision: If your request meets the eligibility criteria, we will initiate the refund process within 5 business days. The refund will be credited using the original payment mode within 5-10 business days. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.
The following situations are not eligible for refunds:
a) Change of Mind: If you decide that you no longer want to use our software or services but it is functioning as intended and there are no technical issues.
b) Third-Party Products/Services: Refunds are not available for products or services provided by third-party vendors, even if they are sold through our platform. Please refer to their respective refund policies.